Straight Thru Service
Frequently Asked Questions
Q: How long do I leave my pet?
A: We generally need to allow 3-4 hours for the grooming process, sometimes longer if you have more than one pet or if there is extensive work that needs to be done.
Q: Do you groom cats?
A: As of now, I do not groom cats.
Q: Do you use hot cage dryers?
A: Clipn' Mutts does NOT use hot dryers on pets. We use fans that circulate room temperature air to dry the dogs. We take care of special breeds such as Pugs, Shih-Tzu, so they don't become overheated.
Q: What are your hours?
A: Monday through Saturday by Appointment only.
Q: What is your cancellation policy?
A: If you must cancel or change an appointment, please give at least a 24 hour notice. Pets arriving more than 20 minutes late may need to be rescheduled. Please call if you are running late, so your appointment time is not given away.
Q: If I don't want my dog in a cage, can you accommodate this?
A: We can accommodate this request but we need this information when you make the appointment so that we can adjust our schedule.
Q: Should I stop in before my schedule pick-up time to see if my pet is done early?
A: It's best to call and see if your dog is ready for you to pick him or her up. Yes, you're always welcome to stop in anytime, but please keep in mind that some dogs become very excited when they see their owner and it may take some time to get your dog settled back down to allow us to finish him or her up.